The award system focuses on seven criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.
The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A list of over 3000 businesses who have achieved this standard can be viewed at www.achiever.com.au
Enough is Enough Anti Violence Movement Inc. achieved a 98.52% overall score for Customer Service and Relations, topping all other Sydney Employment, Training & Consultancy Services businesses. The 2005 Australian Achiever Award proves Enough is Enough Anti Violence Movement Inc delivers on the promise of customer satisfaction.
Founded ten years ago by Ken Marslew, Enough is Enough now operates with a team of 10, plus many volunteers. The organisation is a trainer of life skills, dealing with people from all walks of life - schools, prisons, the community and Corporates - empowering them to cope with stress and live happier lives.
Some of the comments Australian Achiever received from Enough is Enough Anti Violence Movement Inc. customers were:
"They have saved my life. They truly understand what you are going through and always have time to listen and talk. I can't praise them highly enough."
"They are extremely friendly, knowledgeable, helpful and understanding. They took a real interest in me. Ken has a wonderful approach."
"They went over and above what I expected. Really went the extra mile. They have a great insight to needs. Ken is a "one in a million" person who is really making a difference."